The CLM Consortium’s Tool Development Workshop was held from July 20-22, 2022 with the goal of fine tuning the three online feedback tools: the Exit Feedback Tool, the Service Quality Tool, and the Stigma and Discrimination Tool.

During the workshop, the community agreed that CLM – grounded on the four pillars of service quality, stigma and discrimination, policy, and finance – should primarily be an accountability mechanism that will address systemic issues rather than a platform for blame or finger-pointing.