Exit Feedback

This survey tool measures the quality of HIV service delivery provided by healthcare providers or facilities. Clients or patients who accessed or received STI, HIV, and AIDS services within the last seven (7) days share their experiences during access to these services.

Questions in this tool are a combination of indicators on service quality, experiences of violence, harassment, stigma & discrimination in service providers, and out-of-pocket expense.

We appreciate your time and effort! Please remember that the feedback you will share should be about your latest access to STI, HIV, and/or AIDS services within the past seven (7) days.

Important: Please note that the data collected through www.commusta.ph will be responsibly used for monitoring, research, and advocacy to improve the HIV & AIDS response in the Philippines

Note: For multiple choice questions, 🔘 means only one answer can be selected and ☑️ allows multiple answers.

EFT (Test)
Do you consent to documenting your feedback on the healthcare provider you visited? To understand TLF Share’s Privacy Policy, you may access it here.

A. BASIC INFORMATION

Enter one or more characters to start search.

Default date is today. Tap the date to enter a different date of your last visit.
The staff asked for my consent before any procedure or activity.
I was treated with respect by my healthcare providers
Multiple selection allowed. You can choose more than one option. Tap + to expand selection. Tap - to collapse.
WHAT WAS THE REASON WHY THE TREATMENT WAS NOT GIVEN?
WHY WAS THE TREATMENT RECEIVED LESS THAN THE PRESCRIBED AMOUNT (3 MONTHS)?
Other services

Please list the other service/s that you needed

Tap 'Add' to list more services. Tap 'Remove' to remove an item. List one item per row.
Did you receive this service?
plus4 Add minus4 Remove
Why did you not receive the services?
Multiple selection allowed. You can choose more than one option.
Who is answering this form?

B. SERVICE SATISFACTION

How long did you wait before you were given the service you needed?
(hh:mm)
Did you wait too long before you were given the service you needed?
Did you receive all the information you needed and were all your questions answered?
Please limit text to 200 characters
200 characters left
Please limit text to 200 characters
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Was the staff professional during the interaction?
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200 characters left
Was the confidentiality of your information maintained all throughout your visit?
Which of the following was compromised?
Multiple selection allowed. You can choose more than one option.
Please limit text to 200 characters
200 characters left

How was your experience in terms of:

🌏 How easy is it to get to the facility?
🔏 How safe is the area where the facility is located?
🕒 How well do the facility's operating hours work for its users?
🏡 How sanitary or hygienic is the facility?
₱ Affordability of Services
Would you return to this facility or organization or agency for your future sexual health or HIV service needs?
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Would you recommend this facility or organization or agency to anyone who needs HIV services?
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200 characters left

C. DEMOGRAPHICS

What is your gender?
Select "Woman" if you identify as a transgender woman, cisgender woman, or woman. Choose "Man" if you identify as a transgender man, cisgender man, or man.
Do you consider yourself as?
Multiple selection allowed. You can choose more than one option.
Do you have a disability?

D. VIOLENCE, HARASSMENT, STIGMA AND DISCRIMINATION

Did you experience violence, harassment, stigma and/or discrimination during this visit because of your actual or perceived HIV status?

VHSD Details

Which of the following forms of violence, harassment, stigma, and/or discrimination did you experience?
Multiple selection allowed. You can choose more than one option.
Please limit text to 300 words.
0 of 300 max words
300 words left
Who committed this act against you?
Multiple selection allowed. You can choose more than one option.
Will you avoid seeking HIV & AIDS-related care, testing, and/or treatment in this facility due to your experience of violence, harassment, stigma, and/or discrimination?
Is there a complaint desk or help desk in the facility that can assist you file a report?
How did you respond to your experience of violence, harassment, stigma, and/or discrimination?
Multiple selection allowed. You can choose more than one option.
What prevented you from doing something about it?
Multiple selection allowed. You can choose more than one option.
Would you consider reporting the incident if there are organizations willing to provide you with free redress-related services?
Please provide your contact details for referral purposes.
Multiple selection allowed. You can choose more than one option.
(09
0 of 150 max characters
Where did you file a complaint or report the incident?
Multiple selection allowed. You can choose more than one option.
Did they inform you about the progress of your complaint/report?
Did they resolve the issue?
Are you satisfied with how your report was handled?
Please limit text to 200 characters
200 characters left

Where did you find out about commusta.ph?

◘ Where did you find out about commusta.ph?
Multiple selection allowed. You can choose more than one option.
◘ Social media post
Multiple selection allowed. You can choose more than one option.
◘ Social media ad
Multiple selection allowed. You can choose more than one option.
Privacy Policy 

INTRODUCTION

Commusta.ph, through the management of TLF Share Collective Incorporated, respects right to privacy. Please read this policy carefully to understand how we collect, process, and use data.

The data collected at www.commusta.ph will be responsibly used for monitoring, research, and advocacy to improve the Philippines’ HIV and AIDS response.

During data collection, individuals are asked for consent in an appropriate custom regarding their information, as the right to privacy is observed whenever we collect data.

 

INFORMATION COLLECTION

We do not collect sensitive personal information unless you consent to provide it. The information we collect is limited to information that helps advocate better HIV service delivery, responsive HIV policies, appropriate and equitable HIV financing and investments, and eradication or reduction of violence, harassment, stigma & discrimination experienced by the PLHIV community, the key and affected, and vulnerable population.

We collect information using the following data collection tools:

 

A. The Exit Feedback Tool

This survey tool measures the quality of HIV service delivery provided by healthcare providers or facilities. Clients or patients who accessed or received STI, HIV, and AIDS services within the last seven (7) days share their experiences during access to these services.

The following personal information, with consent, is collected from individuals when they consented to provide them using the Exit Feedback Tool (EFT):

  1. Birthdate and Age
  2. Sex-assigned-at-birth
  3. Gender Identity
  4. HIV Sectoral or Key Affected and Vulnerable Population Identities
    • Persons living with HIV (PLHIV)
    • Men who have sex with men (MSM)
    • Persons who inject drugs (PWID)
    • Persons who use drugs (PWUD)
    • Transgender women (TGW)
    • Persons deprived of liberty (PDL)
    • Person in prostitution
    • Sex worker
    • Persons who pay for sex
    • Pregnant persons
    • Partners of PLHIV
    • Migrant worker
  1. Disability
  2. Contact information
    • Mobile number
    • Email address
  1. Sexual and reproductive health
  2. Name of visited healthcare facility to receive STI, HIV, and AIDS services

 

B. The Service Quality Tool

This is a comprehensive and in-depth survey tool on service quality meant to be answered by clients/patients who received HIV services within the past six (6) months.

The following personal information, with consent, is collected from individuals when they consented to provide them using the Service Quality Tool (SQT):

  1. Birthdate and Age
  2. Sex-assigned-at-birth
  3. Gender Identity
  4. HIV Sectoral or Key Affected and Vulnerable Population Identities
    • Persons living with HIV (PLHIV)
    • Men who have sex with men (MSM)
    • Persons who inject drugs (PWID)
    • Persons who use drugs (PWUD)
    • Transgender women (TGW)
    • Persons deprived of liberty (PDL)
    • Person in prostitution
    • Sex worker
    • Persons who pay for sex
    • Pregnant persons
    • Partners of PLHIV
    • Migrant worker
  1. Disability
  2. Contact information
    • Mobile number
    • Email address
  1. Sexual and reproductive health
  2. Name of visited healthcare facility to receive STI, HIV, and AIDS services

 

C. The Violence, Harassment, Stigma & Discrimination (VHSD) Tool

This survey tool documents PLHIV and KP’s experiences of violence, harassment, stigma, and discrimination in different settings, such as Healthcare Facilities, Workplaces or Employment, Educational or Learning Institutions, Government Agencies, Religious Facilities, General Communities or Public Spaces, Households, Family, or Intimate Relationships, during access to Justice, During Crises and Humanitarian Emergencies, Online Spaces, and other spaces. This also documents, among other things, the redress-seeking behavior of PLHIV KPs and the availability and accessibility of redress mechanisms.

The following personal information, with consent, is collected from individuals when they consented to provide them using the Violence, Harassment, Stigma & Discrimination (VHSD) Tool:

  1. Birthdate and Age
  2. Sex-assigned-at-birth
  3. Gender Identity
  4. HIV Sectoral or Key Affected and Vulnerable Population Identities
    • Persons living with HIV (PLHIV)
    • Men who have sex with men (MSM)
    • Persons who inject drugs (PWID)
    • Persons who use drugs (PWUD)
    • Transgender women (TGW)
    • Persons deprived of liberty (PDL)
    • Person in prostitution
    • Sex worker
    • Persons who pay for sex
    • Pregnant persons
    • Partners of PLHIV
    • Migrant worker
  1. Disability
  2. Contact information
    • Mobile number
    • Email address

 

D. The Out-of-Pocket Expense Tool (OPET)

This survey tool collects data on how much clients or patients spend when availing STI, HIV, and AIDS-related services and/or commodities. The data collected from this tool will also be used to study how HIV-related expenditures affect the clients’ or patients’ socioeconomic situation.

The following personal information, with consent, is collected from individuals when they consented to provide them using the Out-of-Pocket Expense Tool (OPET):

  1. Birthdate and Age
  2. Sex-assigned-at-birth
  3. Gender Identity
  4. HIV Sectoral or Key Affected and Vulnerable Population Identities
    • Persons living with HIV (PLHIV)
    • Men who have sex with men (MSM)
    • Persons who inject drugs (PWID)
    • Persons who use drugs (PWUD)
    • Transgender women (TGW)
    • Persons deprived of liberty (PDL)
    • Person in prostitution
    • Sex worker
    • Persons who pay for sex
    • Pregnant persons
    • Partners of PLHIV
    • Migrant worker
  1. Disability
  2. Contact information
    • Mobile number
    • Email address
  1. Geographical location
    • Home city
    • Home province
  1. Living situation
    • Living with family
    • Living with friends or community members
    • Living in shelter
    • Living alone
  1. Employment status
    • Permanently Employed (Full-time)
    • Permanently Employed (Part-time)
    • Temporarily Employed
    • Contract of Service or Contract Employment
    • Seasonally Employed
    • Freelancer or Independent Contractor
    • Self-employed
    • Unemployed
    • Not Applicable, still a student
  1. Monthly income bracket
    • Below PHP 10,957.00
    • PHP 10,957.00 to PHP 21,914.00
    • PHP 21,915.00 to PHP 43,828.00
    • PHP 43,829.00 to PHP 76,669.00
    • PHP 76,670.00 to PHP 131,484.00
    • PHP 131,485.00 to PHP 219,140.00
    • PHP 219,141.00 and above

 

E. The Financing or Investment Capture Tool (FCT)

This data collection tool documents allotted HIV budget and investment by the government and private organizations.

We may collect personal information using this tool, with consent, such as the key informant’s name and designation in a government office or private organization’s office giving information about their offices’ HIV financing and investments.

 

INFORMATION PROCESSING AND MANAGEMENT

All personal information collected through the commusta.ph is considered raw information in the context of data analysis. Raw information refers to unprocessed or unstructured data that has been collected and has yet to undergo any form of transformation or analysis. For example, the dataset birthdate and sex-assigned-at-birth obtained through the Exit Feedback Tool are considered raw information. Access to collected raw information is exclusive to TLF Share’s data management team only.

TLF Share conducts regular and routine data processing and analysis, which refers to systematic procedures for transforming raw data and packaging them into meaningful information, insights, and actionable outcomes.

 

USE OF INFORMATION

All individual information that undergoes processing and analysis is packaged into aggregated data, reports, and presentations. Aggregated data refers to information that has been summarized or combined from individual-level data points into a more concise and simplified form.

Examples of aggregated data include:

  • Total number of MSM who visited healthcare facilities for their sexual and reproductive health needs
  • Total number of intersex people accessing HIV services
  • Total number of young adults living with HIV
  • Total number of ARV stockouts in a month
  • Average monthly income among PLHIV
  • Average amount of paid HIV services in a year

STORAGE, SECURITY, RETENTION, AND DESTRUCTION

TLF Share adopts and executes reasonable technical approaches and measures to safeguard the collected personal information from unethical and illegal processing, modification, disclosure, and/or destruction.

However, please note that no method of information systems security and technique is completely secure. Transmission of data over the Internet or information stored on servers that are accessible online is not 100% safe and secure. While we try our best to safeguard any collected personal data, we cannot guarantee its absolute security.

Collected personal information shall be retained only for the period necessary to serve the purpose of its collection or as required under any contract, by applicable law, or policy issuance. Thereafter, personal information shall be disposed of securely to prevent further processing, unauthorized access, or disclosure to other parties.

AMENDMENT OR CHANGES TO THIS POLICY

TLF Share reserves the right to amend this Privacy Policy at any time to comply with applicable laws and regulations, and to reflect the objectives of commusta.ph’s operations and environment. Please periodically review this Policy on our website for the latest information.

CONTACT DETAILS

You may contact our Data Privacy Officer through the contact details provided below for queries, clarifications, and/or complaints regarding how we process personal information.

Data Privacy Officer
HIV Community-Led Monitoring System (CLMS) | www.commusta.ph
TLF Share Collective Incorporated
Email: tlfmanila@gmail.com and clmsystem.tlfshare@gmail.com

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